Returns + Exchanges

Effective Date: July 1 , 2026

We want our customers to have a clear and straightforward understanding of their options when a product does not meet their expectations. This policy explains our requirements for returns, exchanges, refunds, damaged products, and personalized merchandise.

1. Return Period

Eligible products purchased directly through our website may generally be returned within 30 days of delivery.

The return period begins when the carrier records the package as delivered.

Products must satisfy the eligibility requirements below.

2. Return Eligibility

To qualify for a standard return, the product must generally:

• Have been purchased directly through our website
• Be returned within the applicable return period
• Be in original or reasonably acceptable condition
• Not show significant signs of wear, misuse, or damage
• Include applicable original packaging, tags, accessories, or components

Certain products may have additional return requirements.

3. Jewelry and Wearable Products

For jewelry, bracelets, rings, necklaces, anklets, earrings, charms, and similar wearable products, items should be returned in a condition suitable for resale.

Products that have been substantially worn, altered, damaged, or modified may not qualify for a standard return.

For hygiene reasons, certain products may be excluded from return where permitted by applicable law.

4. Personalized Products

Personalized, engraved, customized, made-to-order, or specially prepared products are generally final sale and may not be eligible for return or exchange because they have been created specifically for the customer.

If a personalized item arrives damaged, defective, or materially different from the approved order details, please contact customer service so the issue can be reviewed.

5. Gift Cards

Electronic and physical gift cards are generally non-refundable and cannot be exchanged for cash except where required by applicable law.

Gift card purchases may also be excluded from promotional return calculations.

6. Subscription and Membership Products

Subscription or membership products may be subject to separate cancellation and refund terms.

Cancelling a subscription does not automatically cancel an order that has already entered processing.

Any applicable subscription-specific terms will be displayed when the service is purchased.

7. Final Sale Products

Products clearly identified as Final Sale at the time of purchase are generally not eligible for return or exchange.

Any applicable Final Sale designation will be communicated on the product page, during checkout, or in the applicable promotion.

This does not limit rights that cannot legally be excluded.

8. Exchanges

Eligible customers may request an exchange for an available size, color, style, or similar product where an exchange option is offered.

Because inventory can change quickly, a requested replacement cannot always be guaranteed.

Where direct exchanges are unavailable, customers may be asked to return the original product and place a new order for the desired item.

9. Damaged or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Missing components
• Different from the product ordered

please contact customer service as soon as reasonably possible.

Please provide your order number and, when helpful, clear photographs of the product, packaging, and shipping label.

If the issue is confirmed, we may provide a replacement, refund, store credit, or another appropriate remedy.

10. Products Damaged After Use

Normal wear and tear, accidental damage, improper care, unauthorized modification, cutting, resizing, alteration, or use outside the intended purpose may not qualify as a manufacturing defect.

Product care instructions should be followed to maintain the product properly.

11. Return Shipping

For eligible voluntary returns, the customer may be responsible for return shipping unless otherwise stated.

If the return results from an incorrect shipment, confirmed manufacturing defect, or other issue attributable to us, we will review the circumstances and determine the appropriate shipping arrangement.

12. Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns unless otherwise stated or required by applicable law.

If an order was shipped incorrectly or a product is confirmed to be defective, an appropriate adjustment may be provided.

13. How to Start a Return

Customers should contact customer service or use the return process provided on our website before sending merchandise back.

Please include the order number and relevant product information.

Unauthorized returns may experience processing delays.

14. Refunds

Once an eligible return has been received and approved, the refund will generally be issued to the original payment method.

Approved refunds are generally processed within 5–7 business days after the returned merchandise has been received and inspected.

The time required for the refund to appear in your account depends on your bank or payment provider.

15. Promotional Orders

If an order was purchased using a discount code, bundle promotion, free-gift offer, or other promotion, returning an item may affect the value of the original promotion.

Refunds may be adjusted according to the applicable promotional terms.

Unless otherwise stated, promotional discounts are not transferable to replacement orders.

16. Gifts

Eligible gifts may be subject to different refund arrangements.

Where appropriate, a gift return may be issued as store credit rather than refunded to the original purchaser’s payment method.

17. Purchases From Third-Party Retailers

Products purchased through an independent retailer, marketplace, or other third-party seller should generally be returned to the seller from which the purchase was made.

The third party’s applicable return policy will govern that transaction.

18. Return Condition

Customers should package returned merchandise securely.

We are not responsible for additional damage caused by inadequate packaging when the customer is responsible for arranging the return shipment.

19. Policy Changes

We may update this policy when our products, services, return procedures, or applicable legal requirements change.

The current version published on our website applies to future purchases unless otherwise required by law.

Last Updated: July 1 , 2026